SkinMedica HA5 Hydra Collagen Replenish + Restore Hydrator

4.33

(9)

SkinMedica HA5 Hydra Collagen Replenish + Restore Hydrator
Regular price $192.00
Sale price $192.00 Regular price
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Customer Reviews

Based on 9 reviews
67%
(6)
22%
(2)
0%
(0)
0%
(0)
11%
(1)
S
Sarah S.
Awful chemical smell — refund denied because I opened the package

I bought the SkinMedica HA5 Hydra Collagen Replenish + Restore Hydrator and the product has a genuinely awful, overpowering smell. I opened the package to check it (there was no other way to confirm what was inside) and tried using it — but the odor was unbearable and I couldn’t continue.
When I contacted customer service to request a return and refund, they refused because the package had been opened. I get policies exist, but you can’t reasonably expect customers to smell something without opening it. I’m extremely disappointed: the product is unusable for me and I received zero flexibility or help from support.
If you’re considering this, be cautious — and if you’ve had similar issues, don’t expect an easy refund after opening the product.
I’d accept a refund or an exchange for a non-defective item — that would be a fair resolution.

C
C.

Love the way my skin feels after application, hopefully with time i will see improvement… it’s only been a few weeks of use.

O
Oksana S.

Nice one, but need to use more for estimating

T
Traci

New to this product, but so far is feeling amazing on my skin!

C
Customer
LOVE

Love this formula. Soaks right in.

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