SkinMedica HA5 Hydra Collagen Replenish + Restore Hydrator

I bought the SkinMedica HA5 Hydra Collagen Replenish + Restore Hydrator and the product has a genuinely awful, overpowering smell. I opened the package to check it (there was no other way to confirm what was inside) and tried using it — but the odor was unbearable and I couldn’t continue.
When I contacted customer service to request a return and refund, they refused because the package had been opened. I get policies exist, but you can’t reasonably expect customers to smell something without opening it. I’m extremely disappointed: the product is unusable for me and I received zero flexibility or help from support.
If you’re considering this, be cautious — and if you’ve had similar issues, don’t expect an easy refund after opening the product.
I’d accept a refund or an exchange for a non-defective item — that would be a fair resolution.

Love the way my skin feels after application, hopefully with time i will see improvement… it’s only been a few weeks of use.

Nice one, but need to use more for estimating

New to this product, but so far is feeling amazing on my skin!

Love this formula. Soaks right in.