Kevin Murphy Angel Wash

I purchased this because it’s what my stylist used and suggested for my hair type. When it arrived it was very watery, not like soap at all. When I reached out to Skin Essentials to see if I could exchange it, they told me I couldn’t because it’s been opened.
Even though their policy says this
“Returns Policy
If you're not happy, we're not happy. If you change your mind, you may return your purchase within 30 days. Terms and conditions apply, including that the product must be returned in the same condition as received, and shipping costs may be deducted from the refund.

So appatently you have to know if your happy with the product by the way it looks from the outside of the bottle. You can’t see the product or make sure the formula is what was expected. This is really disappointing. I spent a lot on this shampoo and would have loved to get another and purchase more from this website. However, now I’m unsure if they are an authorized distributor after the watery product I received.